Privacy Policy

Privacy Policy

Last updated: 22/01/2026

Roamzi (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit or use our website, services, applications, or purchase eSIM products (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Key GDPR Principles

We adhere to the core principles of the General Data Protection Regulation (GDPR), including:

  • Purpose limitation – We clearly explain why we collect personal data

  • Data minimization – We only collect data necessary to provide our Services

  • Storage limitation – We retain data only for as long as needed

  • User rights – You may access, correct, delete, or restrict your data

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information only when you voluntarily provide it, including when you:

  • Create an account

  • Purchase an eSIM

  • Contact customer support

  • Subscribe to emails or updates

  • Participate in surveys or promotions

This information may include:

  • Full name

  • Email address

  • Phone number

  • Billing or transaction details

  • Account credentials

Under applicable law, this information is considered personal data.

You may choose not to provide certain information, but this may limit your ability to access or use parts of our Services.

1.2 Sensitive Personal Data

We do not request or require sensitive personal data (such as government IDs, health data, biometric data, religious or political beliefs).

Please do not submit such data to us.
If you choose to provide sensitive data voluntarily, you consent to its processing, though we do not intentionally store or retain it.

1.3 Non-Personal Information

We may automatically collect non-identifiable data such as:

  • IP address

  • Browser type and language

  • Device type and operating system

  • Approximate geographic location

  • Pages visited and usage behavior

This information is used solely for analytics, security, and service improvement.

2. How We Use Your Information

We use your information to:

  • Deliver and manage eSIM services

  • Process payments and transactions

  • Create and manage your account

  • Provide customer support

  • Send service updates, confirmations, and alerts

  • Improve website functionality and user experience

  • Comply with legal and regulatory obligations

With your consent, we may also send:

  • Marketing emails

  • Promotional offers

  • Product updates

You may opt out of marketing communications at any time.

3. Legal Basis for Processing

We process personal data based on one or more of the following:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

You may withdraw consent at any time by contacting us.

4. Sharing and Disclosure of Information

We do not sell your personal data.

We may share information only with:

  • Trusted service providers (payment processors, email systems, analytics tools)

  • eSim suppliers strictly to fulfill your order

  • Legal or regulatory authorities when required by law

All third parties are bound by confidentiality and data protection agreements.

In the event of a merger, acquisition, or asset sale, user data may be transferred subject to confidentiality safeguards.

5. Third-Party Services

Our website may contain links to third-party websites or services.
We are not responsible for their privacy practices.

Please review their privacy policies independently.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our Services

  • Meet legal or accounting requirements

  • Resolve disputes

When data is no longer required, it is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent

  • Request data portability

To exercise these rights, contact us at:

📧 support@getroamzi.com

8. International Data Transfers

Roamzi operates internationally. Your information may be processed or stored in jurisdictions with different data protection laws.

We ensure appropriate safeguards are in place for international transfers.

9. Children’s Privacy

Our Services are intended for users aged:

  • 18+, or

  • 13+ with parental or guardian consent

10. Security Measures

We use industry-standard security practices including:

  • SSL encryption

  • Secure servers

  • Access control and authentication

  • Firewalls and monitoring

However, no method of transmission over the internet is 100% secure.
You are responsible for keeping your account credentials safe.

11. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Improve site functionality

  • Analyze traffic

  • Enhance user experience

You may control cookies through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with a revised “Last updated” date.

For material changes, we may notify you via email or website notice.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:

📧 support@getroamzi.com